FAQ
Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges upon approval can only be made for the same item. Please contact us by email at customerservice@oohlalacurves.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All Sales are Final. No Returns or Exchanges
THERE ARE NO REFUNDS OR EXCHANGES ON UNDERGARMENTS DUE TO HEALTH AND HYGIENE REASONS.
Returns (if applicable)
Our policy will only except returns if the item has manufactures defects otherwise they are considered undergarment and can not be returned. You must contact Ooh La La Curves within 2 days of delivery. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
International Customers
All duties, VAT, import taxes, customs charges are the responsibility of the buyer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oohlalacurves.com.
Shipping Returns (if applicable)
OLLC Customer Service will provide shipping information upon approval.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Emails are answered 48 to 72 hours, Monday - Friday.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if tracking is not provided.
